Refund Policy

You may return your item to us within 60 days of receiving your order. The only items eligible for returns or exchanges are Louisiana Hot Sauce apparel merchandise or accessories. Exchanges are only applicable if the wrong size is sent to the customer.

If an apparel or accessory item is received damaged, we will replace the item at no charge. Perishable items (i.e. hot sauce) are not eligible for returns or exchanges – if any perishable items are received damaged or unusable, please contact merchandise@semills.com right away. There will be a replacement item sent at no charge.

Items otherwise marked as “FINAL SALE” are not eligible to be returned for a refund or exchanged.

 

Return & Exchanges:

Items returned to us must (1) have a completed Return Authorization form (2) be unused and in the same condition that you received it.

Each shipped item includes a return authorization form. Please fill out all pertinent information on the form and return it with the item to:

ATTN: LHS Returns

188 Commerce Boulevard

Johnstown, Ohio 43031

If you need a blank return authorization form, click here. 

You will be responsible for paying for your own shipping costs, including when you return an item to us and when we ship a replacement or exchange item to you. We do not refund shipping costs unless (1) we shipped the wrong item, (2) we failed to ship your order at all, or (3) something was damaged in transit or damaged upon arrival. If you receive a refund, we will refund the cost of the item plus tax, but not the original cost of shipping.

Depending on where you live, the time may take your exchanged product to reach you, may vary. When shipping items, you should consider using a trackable shipping service; we do not guarantee that we will receive your returned item.

 

Refunds:

If you are seeking a return for a refund, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment.

You may be eligible only for a partial refund if the item is (1) returned more than 60 days after you receive it, (2) not in its original condition, or (3) is damaged or missing parts and the damage was not due to our error. The amount of the partial refund will be determined by us in our reasonable discretion.

 If you haven’t received a refund yet, please:

1. Double check your bank account.
2. Contact your credit card company—sometimes there is a delay before a refund is posted.

If you have any questions regarding your refund, please contact merchandise@semills.com

 

International Orders:

We currently only ship within the United States.  Other international orders are not accepted on our website.

 

Contact Information:

Louisiana Hot Sauce Customer Service
333 Old Lindale Road SE
Rome, GA 30161
E-mail: merchandise@semills.com
Phone: 1-800-334-4468 ext. 6561
Hours: 8AM - 5PM EST, M-F